Our Company 
property and casualty claim

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We understand that you have suffered a loss and that you believe Central Maine Power Company (CMP) may be responsible. If we are responsible, we are sorry and we want to promptly and fairly compensate you for your loss. To evaluate your claim, we must determine how the incident happened, whether or not we caused it, the extent of your damages, and what the law considers fair compensation. Below you will find frequently asked questions about filing a claim with CMP.

What is your claims policy and process?

It is CMP’s policy to respond to claims promptly and fairly. We evaluate each claim based on the information you provide and investigate case-by-case (which may involve the review of records, interviews of employees or witnesses, and a technical evaluation). This can take some time depending on the complexity of the incident and the quality of information you provide. Our goal is to reach a decision on your claim within 30 - 45 business days of receipt of your completed claim form. However, if there are complex issues involved or if we need additional information, the process may take longer. When our investigation is complete, we will notify you in writing with our conclusion. If during this process you have any questions, call 1-866-577-3787, press Option 1.

Who is responsible for damages?

Our determination of liability and any resulting payment for damages will be based using the information you provide, as well as any follow-up information we may gather from our own investigation.  Based on this information, we will determine CMP’s responsibility for damages, if any, under applicable legal standards.  In general, we are not responsible for damages that are caused by your use of electricity on your premises, or that are the result of forces beyond our control, such as unplanned service interruptions. (See, Sections 10.1 and 18.7 of CMP’s Terms & Conditions*) For example, in most instances we are not responsible for power outages or voltage fluctuations caused by weather-related conditions (such as lightning, extreme storms, heat or wind) or other acts of nature, or accidents beyond our control (such as automobiles striking poles) that cause your loss.

What supporting documentation is need?

You can help us to quickly process your claim by completing the claim form as thoroughly as possible, enclosing photographs as appropriate, and providing complete and accurate supporting documentation, such as:

 For Personal Injury

  • Copy of medical records

For Lost Wages

  • The amount of time that you were unable to work
  • Payroll stubs showing your hourly or daily pay rate

 For Property Damage

  • Detailed repair estimates and/or purchase records

Please note: Do not discard property until claim has been resolved as it may be necessary to have items reviewed by a qualified service technician.

 For Food Spoilage

  • An itemized list of the cost and type of spoiled perishable food, with receipts or documentation 

Please Note:  We evaluate food spoilage complaints based on the recommended guidelines from the U.S. Department of Agriculture:

  1. A fully stocked freezer will usually keep frozen two days after losing power.
  2. A half-full freezer will usually keep food frozen about one day.
  3. In the refrigerator, food will usually keep cold up to four hours if the door remains unopened.

 For Lost Revenues

  • Tax records and/or bank statements
  • Payroll records
  • Revenue and expenses statements
  • Sales receipts

 For Miscellaneous Losses

  • Hotel and restaurant receipts

What are your claim options?

You may wish to refer your claim to your insurance company. The insurer may be able to reimburse you for losses without an investigation. If so, your insurer and CMP can then determine whether or not we have any responsibility for the damages and, if so, agree on the amount due.


Property and Casualty Claim Form


Name: Mr./Mrs./Ms.   Spouse's name:  
Home phone:   Work phone:  
Mailling   address:   Apt. no.:  
City:   State:     Zip: 
Email:   CMP Account no.:  
Date of incident:     Time: Location of incident:  
Description of incident:


Description of property damaged: 



 Model/Serial no.


Repair Cost 

 Fair Market Value*

 Amount Claimed

Company Use Only 













Please attach repair estimates, invoices, proof of purchase, or supporting documents to an email addressed to avangridclaims@avangrid.com. For food spoilage, please include a separate itemized list of each item of food spoiled and documentation of cost.


Other Losses: (lost wages, lost revenue, medical expenses, etc.)



*Fair Market Value: Under Maine damage laws, you are entitled to receive the fair market value of property destroyed; for damaged property if it is the lesser of fair market value or the cost to repair. The fair market value is defined as what a willing buyer would pay in cash to a willing seller.


Witness Information:

Name:    Phone: 
Mailing address:  

    State:  ZIP:

CMP Employee?   

Have you filed a claim with your  insurance carrier?

Name of Company & Agent:

How would you like to be contacted when we receive your claim?     


I understand that CMP will review all documentation in support of the claim. I certify that the foregoing is true and correct.

Prepared by:    Date: