Bill Pay Scam

Beware of bill payment scams - Verify before you pay.

We continue to learn of fraudulent activities – nationwide and locally – where our customers are contacted and asked to pay current or past due charges, and these “payments” go to scammers instead. These contacts take place by email, phone, or in person. Utility customers can be a convenient target for these scammers, because unlike retail business customers, most everyone is a customer of an energy company and pays utility bills.

Take the following precautions to avoid falling victim to a scam:

  • Always type our web address when making an online payment at cmpco.com. Do not rely on email links. While at cmpco.com, you can also check your account balance and any past-due amount status.
  • When making a payment by phone, always ensure you are dialing our phone numbers: 800.750.4000 (for residential customers), 800.565.3181 (for non-residential customers), or 800.686.4044 (for credit and collections). You can also check your account status by phone. Do not make any payments over the phone to anyone who has contacted you or asked you to dial a different number.
  • Pay by credit card using our web link; again, do not trust email links.
  • If you are mailing your payment, our address is:
    CMP
    P.O. Box 847810
    Boston, MA 02284-7810
  • Pay in person at an authorized payment agent. 
  • If you pay your bill using your own payment service (for instance, your bank) always follow the payment service’s instructions to ensure your account security.
  • Never provide your Social Security number, credit card number or bank information to anyone requesting it (over the phone or in person) unless you initiated the contact and feel confident that the transaction is legitimate.
  • You can easily verify the identity of any CMP employee at your premise. Ask for their photo ID card. Our employees are happy to comply with an identity verification request.
  • We do not ask customers to purchase debit cards (like Green Dot cards) to make payments. Any instruction involving such payment schemes should be considered a red flag.

Want to avoid payment scams entirely and keep current on your CMP bills? Consider enrolling in our Autopay service, where your amount due will be automatically deducted from your bank account each month. You can learn more about this service on our website.
 

Remember, if something sounds too good to be true, or if information about your account balance doesn’t match what you expect, it probably isn't true. It pays to protect yourself from scams. If you have fallen victim to a scam, immediately contact your local police and the Federal Trade Commission (FTC.gov).

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