Service Quality Report Card

Our Commitment to You

The Maine Public Utilities Commission (MPUC) established service standards with targets to measure our performance. Each service standard is explained below and we provide the target and our performance in 2023. This report comes after we submitted our Climate Change Protection Plan (CCPP) to the Maine PUC in December. The CCPP serves as our roadmap for identifying solutions to challenges presented to Maine’s power grid in the face of stronger, more frequent storms. Both reports are the result of LD 1959, An Act Regarding Utility Accountability and Grid Planning for Maine's Clean Energy Future, which was put forward by Gov. Janet Mills and passed by the Maine legislature in 2022.

“CMP has been reliably delivering electricity to Mainers for 125 years. As we work each day to build a smarter, stronger, more resilient grid, I know our employees will continue performing at the highest level on behalf of our customers.”

- Joe Purington, President & CEO, Central Maine Power

The work we accomplished in 2023 is supported by more than 1,080 employees from customer service representatives to engineers to field workers. Our people are knowledgeable, approachable, diverse and know what it takes to safely and reliably deliver power to Maine’s homes and businesses.

Our Contact Center and support staff, with more than 110 people answer more than 823,000 calls each year to answer your questions and help you understand your bills.

 

 

Field workers and supervisors manage the grid every day as well as responding to outages and storm needs.

 

 

We’re committed to providing you with exceptional service including our efforts to support Maine’s climate and energy goals and supporting our communities. Read more about our efforts.